Privacy Policy

Privacy & Data

We are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we may collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with us you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information from you when you register with us If you register with us you will be asked to provide certain information such as your name, address, , telephone number and email address. If you shop with us and use a payment card , we do not hold any personal information as this is processed by a secure payment gateway. Alternatively, when you are a customer of our website, we may email you from time to time to keep you updated about our business through promotion, and special offers through our use of newsletters. You may opt out at any time by comtacting us directly through our website.

All information supplied to us in your account information shall be held by us and only us. We have a strict policy on NOT sharing any data to any other third party. This is now law governing under thte new ruled implemented in May of 2018 called the GDPR regulation. We comply fully with this legislation and do our utmost in keeping up to date with any changes be it legislation or other.

How do we use your information?

We use the information that we collect about you to:

  • Process your orders, notify you of your order status and inform you of special offers and promotions.
  • Manage your account.
  • Administer this website.
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  • Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.


All data that is submitted whilst in the checkout page, is in a secure SSL Certificate that is provisioned and managed  by our payment provider Secure trading. Under no circumstances do we hold or store any credit card information including any CSC htree digit codes you have to declare whilst in the credit or debit card transaction page. If you would like more information on our payment provider, pleae visit their website here.

Keeping In Touch With You

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by emailing us directly, and by quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

Orders and Contract Information

Your order for goods is accepted and a contract is formed between Mardens Trading and you the customer when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production as a result of your order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract we shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.


This information is supplied in English only and we will continue to communicate in this way during your agreement with us.


Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.


We reserve the right to change/amend prices without prior written notice, to keep in line with costs and rates of inflation. Prices are displayed on our website are not inclusive of any taxes or V.A.T. The VAT rate is in accordance with HMRC regulations and is added to any final order placed on our website.

Contact us

If you have any questions relating to this policy or the use by us of personal data please write to us by email using the contact form on our website quoting Security and Privacy Enquiry.

Changes to the privacy policy

We keep our privacy policy under regular review and we will place any updates in this webpage. This privacy policy was last updated May 2018.