Terms and Conditions

Placing an order

When placing an order, you are committing to buy. By using our website, you are agreeing to all our terms and conditions of sale. Our conditions comply with current distance selling regulations eu. We have 30 days to deliver your goods to you. Normal circumstances are much sooner, but we have to inform you when times get much more busier than normal, and there is a queue of customers you will be expected to wait in turn.

Cancelling an order

You have the right to cancel your order within 24 hours of placing the order. However, if your product has been delivered there is no refund policy as you have already accepted the goods and they are bespokely manufactured. All our goods are tracked with proof of postage.

Changing or modifying an existing order

It is our policy that we cannot change your order once it has been placed and paid for if it is over the 24 hour period on a working business day. If you want to place a new order, then please feel free to do so on our website.


Due to the nature of our business along with the bespoke products and services offered, we do not offer returns. This is a strict policy. As all our items are personalised along with the services we offer, under UK government regulations they are deemed as non-returnable.


Depending on the product and services ordered, delivery may differ from postal company.